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E-Commerce Audit Results

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Consistency Subject Icon

85

OVERALL

Deneme Ecommerce Audit

www.thegrannie.com

Last Update
January 4, 2023 10:24 PM
Consistency Subject Icon

75

ACCOUNT

Consistency Subject Icon

100

CART

Simplicity Subject Icon

77

CHECKOUT

Visibility Subject Icon

89

DESIGN

Success
Main Objective
Your best results! Keep going! You do best!
Consistency Subject Icon

73

HOMEPAGE

Feedback Subject Icon

80

NAVIGATION

Control of User Subject Icon

100

PRODUCT LIST

Compatibility and Perfomance Subject Icon

100

PRODUCT PAGE

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Navigation Menu
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Why Navigation Matters

Navigation is an integral part of every digital product. It provides users with the control they need to navigate through the pages of the product, find the information they need, and complete the desired tasks. Navigation affects the user experience and should be designed in such a way that it arrives at the user’s main objective quickly and easily. 

What is the main objective of navigation?

The main objective of navigation is to guide the user in a simple, identifiable way to their destination. Good navigation should make it easy for users to find the information they are looking for and complete the desired tasks with minimal effort.

User Experience

Navigation affects the user experience in a digital product in two primary ways. First, it enables users to quickly find the information they need in order to complete a task. Second, it allows users to feel in control of their experience by providing them with the ability to move around the site at their own pace. 

Design Process

Designing an effective navigation menu requires careful consideration and thought. During the design process, UX designers and product owners must consider the roles and duties of the different users who will be accessing the product, the content of the product, and the desired user experience. 

Best Practices

When designing navigation, the following best practices should be kept in mind to ensure an effective and user-friendly result: 

  • Keep the navigation simple and intuitive.
  • Use clear labels and helpful categories.
  • Provide an accessible hierarchy.
  • Utilize familiar symbols and words.
  • Tailor the navigation to meet the needs of the particular product.
  • Design the navigation for different platforms.
  • Incorporate helpful search functionality.
  • Keep the navigation consistent across the product.

Summarizing

Navigation is an important factor for all digital products and should be designed with the user experience in mind. The main objective of navigation is to guide the user to their destination in a simple, identifiable way and it should be designed with best practices in mind. UX designers and product owners should carefully consider the needs of their user base in order to create an effective navigation menu that allows users to enjoy a seamless experience.

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Your Detailed Responses

1
/ 28

Is the design, visuals, user interface (UI) and experience flow good and appealing to all customer segments?

Homemade Websites Just Don't Cut It

Creating a website from scratch is like baking from a box mix. Sure, it does the job in a pinch, but it’s missing that special touch that sets homemade apart. The same is true for a website; it's hard to get the same quality of visuals and user experience with a homemade site as you can with a professional website design. 

The visuals and user experience of a website sets the tone for the customer. A website with dull graphics, slow loading times, and confusing navigation turn customers away. Designing a successful website requires more than HTML knowledge; it requires a thorough understanding of design principles, user experience flow and appealing visuals. All of these aspects of design can be difficult to master, which is why opting to work with a professional web design firm is often the best option.

Ultimately, a website is a representation of your business. A poorly designed website can become a risk; shoppers may wonder if it is safe to input their credit card information or if the website is even working. Investing in a high quality website designer is an investment in your business. It may be more expensive than a brush of paint from a box mix, but the quality of the outcome is worth the cost.

Your Response:
Yes

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Main Objective

2
/ 28

Is the design fully responsive for any device?

Responsive Design and E-commerce

Having a website that is designed with a responsive nature means that it can accommodate visitors regardless of their device type or screen size. In the world of e-commerce, a responsive design is especially beneficial. Not only does it allow customers to find what they are looking for quickly and efficiently, but it also allows the site to showcase its features and beauty in the most effective way possible. 

When it comes to the e-commerce sector, it is all about convenience and comfort for the user. Therefore, having a website that is fully responsive across all devices is critical to getting the most out of one's website or store. For example, a small business may not have the same budget for development and still require a website to look and feel great across all devices. By using a responsive design, one can achieve that goal. 

It is also worth noting that responsive design is one of the primary triggers used by search engine crawlers when it comes to ranking a website in their results. If a website is responsive, it is perceived as being more user-friendly and hence much more likely to be rewarded with a higher ranking than other websites. Therefore, having a website designed with a responsive design can also be beneficial in terms of SEO. 

In conclusion, when it comes to the e-commerce sector, a fully responsive design is crucial. Not only does it ensure that customers can find the right product regardless of device but also allows businesses to make sure that those searching for their store are able to find it quicker and easier. Moreover, a responsive design can also be beneficial for ranking in search engine results.

Your Response:
Yes

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Compatibility / Performance

3
/ 28

Does the logo always link to the homepage?

Connecting Homepage to Logo is Critical for E-commerce

Having a direct, one-click link to the homepage is a necessity for any website, but it is especially important in the world of e-commerce. On e-commerce sites, a customer's experience can easily start with an interior page, either as the result of a search engine hit or simply browsing by category. If the logo doesn't link to the homepage, the customer may become confused, not knowing how to return to the starting place. 

In addition, users should be able to reset the website to its default state (the homepage) at any time. The logo often serves as the main source of orientation on e-commerce pages and should provide a clear link to the homepage. Refreshing the page for any reason should begin with the homepage, in order for the user to remember what they were shopping for and easily get back to the items they were viewing. 

Furthermore, link to the homepage should be made clear and accessible on all pages. Logos are typically located at the top of the page, staying consistent as the user navigates around the site. No matter where a customer is on the page, they should have the option to go back to the homepage with a single click. A shopping experience can be made smoother and more direct for customers when a single click will take them back to the homepage. 

In conclusion, the logo should always link to the homepage on e-commerce websites. Not only does this increase the website's usability, but it also improves the customer experience. Easily reaching the starting point helps customers find their way around the page and make sure they don't miss out on any of the important items and features.

Your Response:
Yes

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Main Objective

4
/ 28

Is your homepage designed as a gateway to all major parts of your website, catering to the needs of all your customer segments?

How a Gateway Homepage Can Maximize An E-commerce User's Experience 

Having a gateway homepage is essential for an e-commerce website. Gateways can maximize user experiences and ensure they are engaging with the correct information, products or services. As such, it is essential that e-commerce websites create effective gateways to all the major sections of their page.

An effective e-commerce homepage should be designed to provide users with a quick and easy way to find what they are looking for. The homepage should provide access to the latest trends and popular products, as well as any special offers, sales or promotional items. Furthermore, visitors should be easily able to find the key sections of the website, such as the 'contact us' page, returns section, frequently asked questions and much more. Through effective navigation, customers should be able to access the most important sections of the website within just a few clicks. 

By catering to the needs of all customer segments, an e-commerce website can maximize user experience and product/service awareness. This can result in increased leads and sales, as well as a more structured website with good user experience. With a gateway to all major parts of the website, customers can be directed to the most relevant information in the most effective way. 

In conclusion, having a gateway to all the major parts of an e-commerce website is essential. This gateway home page should be designed to cater to the needs of all customers, so they can easily access the key parts of the site. Through effective navigation, customers can be directed to the most relevant information, which will lead to increased leads and sales.

Your Response:
Yes

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Main Objective

5
/ 28

Is the breadth of the product catalog clearly displayed on the home page?

The Benefits and Pitfalls of Selling a Wide Product Mix in E-commerce

In an increasingly competitive e-commerce market, having the ability to respond to customer demand quickly and effectively is key. Extending the breadth of your product mix can give you a competitive edge, as customers will have access to more products at once. There’s a catch, however: if the breadth of your product mix is too wide, the clarity and focus of your brand can become diluted.

E-commerce businesses need to be able to showcase the breadth of their product catalog on the home page to make sure shoppers can find what they’re looking for. The success of that strategy depends on having a wide product mix without getting bogged down in too many unnecessary products. A wide product mix can provide customers with variety and more options when shopping, while also potentially improving overall searchability of the website and its products.

At the same time, it is important to consider the impact of an overly broad product catalog on a brand. For example, if an online clothing store starts to sell kitchen appliances, the customers might feel overwhelmed, confused, and ultimately alienated. It is important to ensure that any new products introduced fit with the brand’s persona, so customers still feel a sense of familiarity when shopping.

The key to a successful e-commerce business is to maintain the right balance of breadth and focus. Having the ability to offer customers a wide range of products can be an important competitive factor in e-commerce, as long as the products maintain relevance and alignment with your brand’s core values and purpose.

Your Response:
Yes

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Content

6
/ 28

Are all offers, promotions or free shipping options displayed?

Don't Let Your Buyers Miss Out on Any Special Deals or Promotions 

The world is moving to online shopping with e-commerce being a growing phenomena, which is why it’s critical for you to make sure your buyers don’t miss out on anything, especially special offers or promotions. As a shop owner, it’s essential you provide your customers with a great shopping experience and maximize their satisfaction with their purchase. To do this, be sure to include any offers, promotions, or free shipping options that are available on your website and make them prominently visible. 

You could start off by having any ongoing sale or promotions present and easily visible on the home page. This could be done by having a call to action button like “See Our Latest Deals” with a link to a product listing of all items associated with the sale. In addition, you could also have other offers such as “See our range of birthday ideas” that would provide customers with a better impression of your store, while also introducing them to items they may be interested in buying. This is a great way to drive more traffic to the home page and provide customers with a tailored shopping experience. 

By displaying offers, promotions, or free shipping options prominently, you’re able to gain the trust of your customers and provide them with the best online shopping experience possible. This increased level of trust can lead to increased customer satisfaction, as well as more visits to your store and potential sales. To ensure that your buyers don’t miss out on any special deals or promotions, make sure to make them visible and add a call to action that are both enticing and relevant to the items you’re selling.

Your Response:
Yes

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Content

7
/ 28

Have you introduced your shipping and return policies?

Automating shipping and return policies for boosted e-commerce experience

E-commerce businesses are becoming increasingly popular with consumers due to the convenience and accessibility of online shopping. It is essential for any online shop to craft shipping and return policies that meet their customers’ expectations and provide competitive advantages over traditional stores. Having an automated shipping and return policy can help to enhance the customer experience and can provide a great incentive for customers to buy more.

Customer satisfaction is key to successfully navigating the e-commerce arena. Returns and exchanges are a necessary part of any e-commerce business and can instantly improve customer retention. Automating a shipping and return policy helps ensure the process is quick and hassle-free, removing the need for lengthy phone calls or paperwork. It also helps to personalize the experience, as customers are able to receive bespoke advice specific to their orders.

An automated shipping and return policy takes away many of the worries customers have about ordering and receiving goods online, meaning that conversions and sales are likely to be higher as customers have faith in the system. An efficient policy can save time and money in the long run, freeing up resources from employees who would otherwise be tying up phone lines or dealing with paperwork. Many customers will also be more likely to make repeat purchases from companies who are seen to care about their customers and provide good customer service.

Having an automated shipping and return policy will benefit any online store and help to boost sales. It is an effective way of handling customer queries and making the whole purchasing experience a pleasant, effortless one. By automating the process, customers are more likely to trust the website and convert more sales, making this an essential part of a successful e-commerce business.

Your Response:
Yes

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Main Objective

8
/ 28

Is your navigation menu simple and do you use familiar terms?

The Power of Clear Navigation Menus

When it comes to e-commerce, having a clear navigation menu is an essential startup requirement. It’s essential in allowing customers to find their way around the website quickly, and providing clear and direct instructions. Websites must also use familiar terms and be easy to understand - and offer two-way communication - between the customer and the seller. 

Generally, customers can distinguish between products from a similar industry by the language and terms used on the website. For example, a fashion brand may label different items under “Men”, “Women” and “Kids” to display their categories; this gives the customer a recognisable breakdown of the products offered. 

Navigation menus are there to educate buyers, and help explain what sections of the website they are entering. It also lets them navigate on their own terms, within their own level of experience. Take, for example, a watch retailer where they portray high-end, luxury brands such as Rolex. Under a clear navigation menu, the customer would recognise an ‘Affordable Watches’ section, which might appeal more to their price range. 

Overall, the importance of a clear navigation menu cannot be underestimated: its power to influence customers’ browsing and buying behaviour is priceless. From the navigation menu alone, customers can easily distinguish between products, gain knowledge about sectors, and save time for both the customer and the seller.

Your Response:
Yes

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Simplicity

9
/ 28

Are parent categories clickable?

E-commerce and the Benefits of Clickable Parent Categories

Online shopping has revolutionized the way consumers approach purchasing decisions. With a vast array of products to choose from on the web, it’s important that retailers provide customers with meaningful ways to navigate the ever-changing product hierarchy. Having parent categories that are clickable and act as a part of the actual product catalog organization is essential to successful e-commerce sites.

Clickable parent categories provide users with an easy way to explore the catalogue, allowing them to quickly jump from broader topics to highly specified options. Consumers are more likely to purchase a product if they can quickly view other saleable items within the given category. This also helps businesses to make informed marketing decisions, as they are now able to track user movement more accurately.

It is important to remember that clickable parent categories are only beneficial when properly integrated into an e-commerce site’s product catalog. A successful implementation of this methodology can lead to higher click-throughs and increased revenue. Consumers should be provided with an organized product structure that is easy to navigate and makes the purchasing experience enjoyable. Poorly organized parent categories can lead to a less intuitive shopping experience, leading to loss of profits and lower customer satisfaction.

Overall, having clickable parent categories is an important component of a successful e-commerce business strategy. By providing users with a better way to browse the product catalogue, retailers are able to optimize the purchasing experience and increase their chances of making successful sales.

Your Response:
Yes

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Visibility

10
/ 28

Does your site have a clear search field at the top?

The Importance of Search Field Placement on E-commerce Sites 

The placement of an on-site search box can have a major impact on the overall user experience of an e-commerce site. Placing the search box in a prominent spot at the top of the page helps customers to quickly access the products and information they are looking for, leading to a more successful conversion rate. This can be particularly important for busy websites where customers may not have the time to look through multiple pages to find the product they are interested in. 

The most effective search-box placements are typically in the center or right of the top of the page, giving customers the ability to instantly access the search tool without scrolling. It is also important to keep the search field in the same spot throughout the website so that customers can easily and quickly find it wherever they are browsing. Furthermore, studying where your competitors have placed their search boxes can give you an insight into what works and what doesn’t. 

In conclusion, the right placement of a search box on an e-commerce site is crucial for providing customers with a good user experience, as it allows them to easily find the products and information they are looking for. Placing a search box at the top of the page, either in the center or right, is the standard choice, and any deviation from this should be based on research into how your customers are using the site.

Your Response:
Yes

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Visibility

11
/ 28

Are you using autocomplete with error-correction?

Autocomplete with Error-Correction: An Important Tool for E-commerce Websites

Many e-commerce websites have tools and systems in place to make the user’s search experience as smooth and efficient as possible. One of the most important tools is autocomplete with error-correction. Autocomplete helps to suggest results to the user as they type their search terms, and error-correction helps to make sure the right words are used, even if the searcher may have spelled it wrong.

Autocomplete with error-correction makes it easier for users to get the exact results that they are looking for, which is very important for e-commerce websites. By offering potential matches to queries that don’t have an exact match, it gives the user a better chance of finding what they are looking for and making a purchase. This ultimately leads to more sales for the website and a better overall user experience.

Having a good autocomplete system in place also helps to ensure that website visitors are presented with the most relevant and in-demand products that the website has to offer. By giving them suggestions for popular or relevant terms as they type out their query, it makes it even easier for them to find what they are looking for. This ultimately leads to more satisfied customers and more successful business.

In conclusion, autocomplete with error-correction is an important tool for e-commerce websites that can lead to greater success for the website and user satisfaction. This system makes it easier for users to find their desired products, resulting in more sales and a better overall user experience. It is important for any e-commerce website to have an autocomplete system in place to ensure that their customers are able to find what they are looking for in the easiest way possible.

Your Response:
Yes

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Simplicity

12
/ 28

Is the total number of results displayed?

Quality of search results indicated by the Total number of results 

The total number of results for a search query indicate the quality of the result to the customer. In E-commerce websites and applications, the quality of the results plays a vital role in determining the customer engagement and successful conversion. The total number of the results gives the customer a visible indicator on the available results for a particular query. It influences the customer’s decision to either scan through the results or enter a new query.

Having total number of results displayed on your E-commerce store makes it easier for your customers to find the right matches and information they need to make a purchase. If the results in the search list are of higher quality, it will help them find relevant products or information in fewer clicks and thus making their search experience smoother and efficient. With a good quality of search results, customers can trust that they will find the right item quickly, leading to the increased purchase conversion.

In contrast, if the total number of results is low, it indicates that the entry search query was not accurate and which leads to failure of search engine in providing relevant results. In that case, customers need to enter a new query for different search results. However, this can be a bit more challenging as customers can end up giving new search query which can again provide ineffective results and wasting their time.

Hence, total number of results provide customers a clear understanding of the quality of available search results. This helps customers in making their decision on whether to go for scan through the results or enter a new search query. Low number of results can also put customers off from their purchase, encouraging them to look for other e-commerce stores. Whereas, high number of results can help in increasing the customer engagement and conversions.

Your Response:
Yes

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Visibility

13
/ 28

Do you use visual indicators to highlight new, special, best selling or on sale products?

Highlighting Products with Visual Indicators 

When selling products online it is important to identify certain products as new, special, best selling or on sale. One effective way to communicate this to customers is to include visual indicators, such as icons, typographical variations or animations, to draw attention to these select products. These visuals often create an immediate call to action for a customer, in contrast to text that needs to be read before it is understood. 

Icons are the most common type of visual indicator used to draw attention to special products. Recognizable, simple icons like a star or fireworks can quickly let customers know that a product is new or on sale. Typographical variations, such as boldfaced type or color-coding, are also helpful in setting apart a particular item. 

Finally, animations, such as vibration to indicate a discount, can also serve to draw the customer's eye to the right area. Animation is usually less common, due to its bandwidth and processing power requirements, but it can still be an impactful way to draw attention to select items. By utilizing these visual indicators e-commerce businesses can ensure that customers are aware of which products are being highlighted. 

Overall, using visual indicators is an effective way to draw customers' attention to special items on an e-commerce website. By including recognizable icons, typographical variations or animations, customers can quickly identify which products are new, on sale or have earned special status. This ensures that customers get the message quickly and easily.

Your Response:
Yes

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Story

14
/ 28

Are all applied filters viewable both at the top of the page as a summary and in their original location?

Is being able to view all applied filters essential for a successful E-commerce platform?

For any successful E-commerce platform, it is essential for shoppers to be able to easily view all filters applicable to their current search criteria. For example, if an online store promoting home furnishings in this case had a filter for “Armchairs under $300” that was promoted on the homepage, three filters could be automatically applied to the product list viewable from this page. If these applied filters are not visible as a summary at the top of the page, shoppers may mistakenly believe that the Store doesn’t have more options than what they can see on the current page.

Many existing eCommerce websites have implemented exactly this solution: visibility of applied filters in an overview at the top of the page. This greatly simplifies the shopping experience for users, and brings clarity to the range of products available at the store and any other filters that are narrowing the scope of the list. The visibility of filters also gives shoppers the ability to quickly refine their search criteria and check for any new or additional filters that may help them find the product they’re looking for faster.

Having visibility of all applied filters leads to a better shopping experience, which can lead to an increase in sales. It also builds trust in the store and increases the likelihood that shoppers will return and shop with the store again. This, in turn, boosts the store’s customer retention rate and establishes loyalty. Furthermore, visibility of applicable filters gives customers the assurance that they are not missing anything when they’re searching on the store’s website. All of these factors result in an enjoyable and convenient shopping experience that can help to drive sales and profitability. 

In conclusion, having all of the filters visible at the top of the page is a must-have for any eCommerce platform. Not only does it provide above-average convenience for customers and increase the likelihood that they will return and shop with the store again, but it is also good for the bottom line in terms of profits. So the answer is yes, having visibility of applied filters is essential for a successful eCommerce platform.

Your Response:
Yes

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Visibility

15
/ 28

Are at least 3-5 high-quality images displayed for all products?

How Showing Product Images in Ecommerce Benefits the Customer

Adding product images to your ecommerce website can help show customers what they are buying and give them an idea of the quality. Showing different angles and “zooming in” on products can help customers get a better grasp of the details and make them more likely to purchase.

Showing at least 3-5 high-quality images of a product conveys the message that the product is well-made and of a high standard. With the different angles, customers can get a better view of the product to see if it fits the measurements they need. This way the customer is more likely to be content with the product they receive once they order it.

It is also beneficial to add a “zoom in” feature on images to make sure every detail of the product is visible. This helps customers get as much information as possible so that they know what they are buying and they won’t feel disappointed with their purchase. This level of craftsmanship and attention to detail can differentiate an average ecommerce website from an outstanding one and help increase your customer’s satisfaction with your product. 

Including clear and detailed images on your ecommerce website are essential for customers to trust your brand and to remain loyal to it. Showing different angles along with a “zoom in” feature on the photos helps customers make the right decisions and will benefit both you and them.

Your Response:
Yes

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Story

16
/ 28

Do you provide a measurement guide and size chart with international conversions?

Haberdasheries and International E-commerce 

Shopping for apparel items online is a relatively new phenomenon and many customers are still getting used to it. When it comes to shopping international but online, users must concern themselves with sizes that may not be familiar to them. This is where a comprehensive measurement guide and size chart, as well as international conversions, become essential. Without the confidence that their apparel item will fit, customers may opt out of their online global purchases.

For online Haberdashers and E-commerce sites, it is essential to provide these measurement guides, size charts, and international conversions to users that are not familiar with the sizing of their products. By giving users assurance that their purchases will fit, E-commerce sites can increase their international sales by providing customers with the confidence that their purchase will be accurate and properly sized. By giving users assurance that their purchases will fit, E-commerce sites can increase their international sales potential significantly.

In conclusion, Haberdasheries and E-commerce sites need to embrace the ever increasing global market. In order to do this, it is essential to provide customers with measurement guides, size charts, and international conversions. Doing so allows customers to make an informed purchase, while still being confident that they are buying an international product. Although this may initially require more work, the result is likely to be increased sales and a larger customer base.

Your Response:
Yes

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Content

17
/ 28

Are product reviews and ratings available to provide social proof?

How Testimonials Can Increase Customer Trust in E-commerce

E-commerce is becoming an increasingly popular way to shop, but many potential customers can be hesitant to buy from a unknown website. When using the internet, it can be hard to trust a retailer who you can’t physically meet, view their showroom and ask people in your local area for endorsements. To make e-commerce more trusted and accessible, the use of product reviews and ratings, as well as testimonials, can be incredibly useful for providing social proof. 

One of the main ways that companies can provide social proof is to use testimonials from existing customers. Testimonials go beyond just simple product reviews and ratings, as they focus more on customer service and delivery rather than the products themselves. Such reviews help to prove that the company is reliable, focused on customer service and most of all, trustworthy. 

Of course, customer satisfaction is essential when providing a good service, and this is why companies should be sure to collect customer testimonials and reviews. Collecting such reviews can be done instantly and easily via an after-purchase survey. Not only can positive reviews help to build consumer trust, but they can also be used as a form of advertising. 

At the end of the day, providing social proof from past customers is a great way to increase customer trust in e-commerce. Product reviews and ratings, as well as testimonials allow for potential customers to understand that the service is reliable and trustworthy without ever having to leave the comfort of their own homes. With this, e-commerce companies can expect customers to feel more confidence in their service and buy with greater peace of mind.

Your Response:
Yes

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Trust

18
/ 28

Do you recommend alternative and complementary products?

Utilizing a Feature as an E-Commerce Tool - The Iconic

Online shopping has seen an exponential growth over the past five years, and this trend only appears to be growing. Therefore, in order to stand out and compete with other online retailers, online stores need to adopt various techniques that will provide customers with a unique shopping experience. The Iconic, an online store based in Australia, recognized this and thus utilized a feature that allowed the store to provide customers with product recommendations based on what other customers have bought. This personalized shopping experience allows for customers to feel as if the store is tailoring their shopping experience specifically to them.

The personalized shopping feature that The Iconic utilized is referred to as "customers who bought X, also bought Y." This feature allows customers to see what other customers bought and also provides product recommendations of what else they may want to buy. In particular, this feature can help with upselling a product. For instance, if a customer is trying to pick out a particular dress for an occasion, the feature suggests accessories such as jewelry and shoes that may match the product. This entices customers to purchase more than the one item and make their shopping experience even more rewarding. 

In summation, The Iconic's utilization of this personalized shopping feature is an example of how online stores can make shopping more immersive and engaging for its customers. Offering product recommendations that may seem tailored to the customer’s specific interests while also allowing for upselling of different products often isn't intuitive for customers. The Iconic recognized this and used it to their advantage, placing The Iconic at an advantage to competing retailers that do not yet have this feature implemented.

Your Response:
Yes

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Content

19
/ 28

Are there social sharing buttons for every e-commerce product?

Social Sharing Buttons and E-commerce

Social sharing buttons have become increasingly popular tools for e-commerce businesses seeking to build their customer base. By displaying their products and services on various platforms, e-commerce businesses can easily and conveniently engage with their customers and encourage them to promote the businesses to their own friends and family.

When customers click or tap on the social sharing buttons for an online product, they can easily share the product – and linking back to it – with all of their contacts. This helps e-commerce businesses build reputation and attract more website traffic. It also encourages customers who are considering buying the product to take the next step and go ahead with the purchase.

In addition, social sharing buttons provide an effective platform for engaging with existing customers, responding to their inquiries, and even assisting with customer support. Through these buttons, e-commerce businesses can create a thriving online community that is more likely to make a purchase and stay loyal to the business.

Overall, e-commerce businesses can use social sharing buttons to attract more customers, increase engagement, and build customer loyalty. By allowing customers to share their purchases across various platforms, e-commerce businesses can easily drive more traffic and sales to their website and reap the rewards.

Your Response:
Yes

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Main Objective

20
/ 28

After the user adds an item, does the drop-down cart or popup show instead of being redirected to the cart?

Shopping Cart Dropdown as a Crucial Feature for E-commerce

The modern digital world brings numerous conveniences for consumers, including the possibility to shop online whenever and wherever it is convenient. For a successful online shopping experience, the e-commerce store needs to be designed in such a way so the user feels convenient. In particular, the integration of a shopping cart dropdown feature makes a great difference in terms of shopping experience.

The shopping cart dropdown is a great yet simple feature that enables the user to quickly review the contents of their shopping cart. Whenever a user adds an item to cart, the drop-down cart or a popup appears instead of redirecting the user to their cart page. This tiny change simplifies the ordering process significantly, as the user has a convenient overview of the items added and can edit or confirm the changes with a single click. 

For e-commerce stores, having a shopping cart dropdown feature brings many benefits, such as increased customer satisfaction and engagement. Moreover, it can directly result in improved conversion rates. It facilitates the shopping experience, making it easier to understand the process, quickly review the items added and proceed with the purchase in a single click. The shopping cart dropdown helps to encourage customers to complete their orders on the spot, creates a welcoming shopping atmosphere and encourages shoppers to come back. 

All in all, the shopping cart dropdown is a tiny yet important piece of an e-commerce puzzle. It simplifies the ordering process and adds convenience to users, making it easier to review the cart contents, remove items and confirm the purchase. In this way, the shopping cart dropdown can improve the overall customer satisfaction and engagement, leading to more sales and higher conversion rates.

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Are users allowed to change the item in the cart?

Optimizing Cart Pages for an Improved E-Commerce Experience

As the face of e-commerce continues to evolve, one area that’s increasingly important for businesses to focus on is optimizing their cart page experience. After all, when customers are in their shopping cart, they’re just a few clicks away from completing a purchase. Knowing this, it’s crucial to give customers as much flexibility and control as possible on a cart page.

One way to do this is to allow customers to easily edit any product they’ve placed in their cart, like switching sizes or colors, and doing so without redirecting them to the product page. This can be achieved through several different methods, such as inline editing or using a pop-up window. Whichever method you opt for, make sure your product information and images are updated after the customer makes their changes.

This type of feature keeps customers engaged and accelerates the purchase process. Instead of having to navigate to the product page and make edits from there, which can often be time-consuming, customers can simply edit their product from the cart page itself. This pushes them closer to finishing their purchase and helps create a better overall e-commerce experience.

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Is the total cost shown? (including shipping, taxes and fees)

The Unfortunate Impacts of Surprises in E-Commerce

When shopping online, customers should have confidence that the total cost for their purchase is displayed in a clear and precise manner. Unfortunately, this isn't always the case. In situations where the total cost isn't displayed clearly, customers may be surprised by hidden fees or costs during the “Payment and Review” stage. It's important for businesses to be aware of the consequences of such confusing processes, as they can be detrimental to the success of an eCommerce store. 

Research indicates that 49% of people cite extra (hidden) costs as the primary reason for abandoning online shopping carts. It’s essential that the customer can understand the displayed cost fully and make a precise comparison between the various products presented during the shopping process. Furthermore, the extra cost ranges should be presented accurately; going over budget can impact a customer’s enthusiasm for purchasing.

The trust and inspiration of a company should be its priority when providing services to customers. Unreliable shopping cart processes can have a severe effect on the performance of an e-commerce store and should be taken seriously. Customers should feel that their shopping experience is straightforward, easy to understand and contains no unpleasant surprises. For these reasons, businesses should ensure that all stages of the purchase process are communicated correctly to ensure that customers know exactly what they're buying and what they can expect when it arrives.

It's important to remember that the total cost display is the key element in any online purchase process. If it's not presented in a manner that is easy to understand, either on the mini or full shopping cart page, then customers are far more likely to abandon their basket and look elsewhere. E-commerce store owners are expected to present their customers with detailed and accurate information at all times; unsatisfactory experiences can lead to rapid customer turnover, decreased customer loyalty, and lost potential revenue.

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Is a user allowed to complete the payment as a guest?

The Advantages of Guest Checkouts for E-commerce Payment: 

With the growth of the internet and technology, E-commerce has rapidly become the preferred shopping method for many. E-commerce platforms offer customers a range of convenience and liberties in shopping, including the ability to complete the payment "as a guest" or without the need to create an account. Guest checkouts are the perfect option for many customers who don’t have time to create an account nor want to bother. 

This feature allows customers to speedily purchase what they need with minimal time and effort, as all that is needed is for them to provide the essential payment details and shipping address. By providing guest checkout options, E-commerce stores are reassuring their customers that privacy and security are taken seriously by offering a safe and anonymous online payment method. 

The guest checkout option is also beneficial for E-commerce stores since it increases their customer base. 86 % of shoppers are annoyed by the requirement to create an account and with the help of the guest checkout option, they can simply complete the payment and walk away. Hence, this feature enables E-commerce stores to attract and win over more customers and elevate their customer service.

In a nutshell, guest checkout options are good for both E-commerce retailers and customers as they help customers to easily purchase what they need without having to create an account and enable E-commerce stores to offer convenient service to their customers while simultaneously building a loyal customer base.

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Have payment methods been selected and a payment processor added?

Payment Processing For E-commerce Checkouts

E-commerce businesses often face the challenge of developing and implementing payment solutions for their customers. This includes selecting payment methods, adding payment processing solutions, and using merchant accounts to accept payments. It is essential that eCommerce businesses understand the distinct pieces that go into creating a successful payment system. 

The three most important elements to this process are payment gateways, payment processors, and merchant accounts. A payment gateway is the service used to accept payments online. This application often comes built into the ecommerce platform. Payment processors are the companies that communicate with merchant accounts to move money in and out, finally completing a transaction. Merchant accounts are the accounts that receive the payment once it is moved through the payment processor. 

Having efficient checkout experience and payment processing solutions is essential for all eCommerce business owners. Without these key pieces in place, sellers are unable to process payments securely and easily, which can cause a lack of trust between merchant and customer. Ensuring everything is set up correctly and efficiently is key for maintaining a successful, profitable business.

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Is there a field to enter promo codes?

Making the Most of Coupon Code Fields in E-Commerce

Coupon codes can be a great way to promote discounts, especially in e-commerce. They can incentivize customers to shop, which can help to drive revenue and increase customer loyalty. Though, when implementing coupon code fields on websites there are certain things to consider in order to make sure that they are used effectively.

When adding a coupon code field to your e-commerce website it's important to consider where it should be placed within the checkout or payment process. For example, if the coupon code box is put at the beginning of the form, then customers may be prompted to search for a coupon even when there are none available. This could decrease conversion rate as the user may just leave the website to find a better deal on a competitors site.

It's also important to make sure the coupon codes you are offering are valuable enough to incentivize people to shop. Otherwise, customers may simply see the coupon code box as a nuisance that they have to deal with. Offering something in the form of a discount or free shipping can help to increase customer loyalty, especially if the promotion is run frequently.

In conclusion, coupon codes fields can be a powerful way to increase profits for e-commerce businesses as long as they are used strategically. Placement of the coupon code field and value of the codes need to be carefully considered in order to ensure that customers keep coming back and make the most of the available promotions.

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Are people asked to continue shopping after making a purchase?

Allow Checkout Without Account Creation for Maximum E-commerce Conversions

E-commerce websites rely on maximizing the amount of customers who purchase, and one way to achieve this is to make sure that the checkout process is as smooth and easy as possible. Allowing customers to check out without requiring them to create an account will help to reduce the friction in the shopping experience. By allowing customers to move straight to the checkout without registering for an account, more customers will stick around until the final purchase is made. 

The checkout process is still the same, however allowing customers proceed to checkout without needing to login will make the entire process easier and more fluid. Rather than requiring customers to enter in their shipping, contact and payment details over again, customers can quickly and easily click through to the next page. This can help to speed up the checkout process, as well as boost its overall efficiency.

Most customers either don't like or don't remember creating accounts for every website that they purchase from, so having an option to checkout without creating an account means that customers have the option to do so if they choose. If customers are returning purchases and have already got an account, then offering them the chance to login to quickly fill in the required details could be helpful in the long run. This lower barrier to entry can help to increase the number of customers who actually complete their checkout and make a purchase. 

 

Overall, by allowing customers to proceed to checkout without having to register an account, this can help to improve the overall efficiency of the checkout process. This will help to increase conversions and make more customers stick around until the purchase is made. E-commerce websites will benefit from having this option as it can help to make the checkout process easier and more streamlined for their customers.

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Are the benefits of creating an account demonstrated?

Benefits of Creating an Account Demonstrated in E-commerce

Generating and maintaining customers is essential to success in the e-commerce business. It’s no surprise that the marketing landscape focuses heavily on acquiring new customers, but it’s key to focus on customers that have already expressed interest and made a purchase. Creating an account in an e-commerce store is an excellent way to do this. Through this account, customers will have an overview of their past purchases and have easy access to purchasing new products.

Creating accounts in e-commerce stores can lead to better customer engagement and brand loyalty. Instead of having customers repeat the same tedious checkout process each time they make a purchase, sign in with their login credentials and ordering will become significantly easier. Furthermore, promotions and deals based on customers’ previous purchases can help bring back customers, especially when they’ve gone on a shopping hiatus from the store. 

By providing a user-friendly account creation and management system, e-commerce stores can help nurture their customers and reap the rewards in the long run. With an improved customer experience, they will be more likely to make repeat purchases and sales campaigns will be more likely to succeed. Overall, creating an account and building brand loyalty are keys to success in the e-commerce business.

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Is authorization with social accounts and Google available?

The Advantages of Authorization with Social Accounts and Google for E-commerce

In today’s ever-evolving online space, the ability to quickly and securely access e-commerce accounts without the need for extensive registration or authorization processes has become a vital component of online shopping experiences. Today, shoppers are greeted with a host of ‘social login’ options ranging from Google, Facebook, and Twitter to generic email accounts like Gmail and Outlook. 

These tools allow customers to take advantage of pre-existing login credentials to quickly access their e-commerce accounts and make purchases. For shoppers, the social login functionality means almost instant access to a particular store. Since not every store allows guest visitors to make purchases, social login buttons become a time saver for those who don’t want to spend time indicating their personal info to register on the site.

Additionally, customers are able to make use of social login buttons as a way to quickly login to their accounts every time they need to access them. Filling out registration and/or authorization fields might seem particularly irksome for mobile devices where the user has to press each button to indicate information on their virtual keyboards. This can be easily solved through social login options. 

Ultimately, the implementation of social login options has hugely impinged on the convenience of online shopping experiences. This is especially beneficial for e-commerce stores looking to maximize their customer experience, reduce the amount of registration and authentication steps, and increase their security and customer accounts.

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